About This Privacy Policy
This Privacy Policy applies to all players who register for and use the Bingo Plush platform, including the website at bingoplush.vu and any associated mobile applications. It describes how we collect, process, store, and protect personal information in the course of providing our gaming services to players across the Philippines.
By creating a Bingo Plush account, you acknowledge that you have read and understood this policy. We may update this policy from time to time to reflect changes in our practices or applicable requirements. When we make significant updates, we will notify you through your registered email address or through an in-platform notice.
1. Information We Collect
We collect personal information in several ways — directly from you when you register or use the platform, and automatically as part of normal platform operation. Here is a breakdown of the main types of data we collect:
Information you provide directly:
- Full legal name and date of birth (required for age and identity verification)
- Philippine mobile number (used for OTP verification and account security)
- Email address (used for account communications and notifications)
- Government-issued identification documents (submitted during KYC for withdrawal eligibility)
- Payment details such as your Philippine bank account number or e-wallet account name (used to process withdrawals to accounts in your own name)
Information collected automatically:
- Device type, operating system, and browser information
- IP address and approximate location data
- Login timestamps and session duration
- Game activity records, including bets placed, games played, and session history
- Transaction history — deposits, withdrawals, and balance changes
- Platform interaction data such as pages visited and features used
We collect only what is necessary to operate the platform safely, process transactions accurately, and comply with our obligations. We do not collect data we do not have a legitimate reason to hold.
2. How We Use Your Information
The information we collect is used for specific, legitimate purposes related to operating the Bingo Plush platform for Filipino players:
| Purpose | Data Used |
|---|---|
| Account registration and management | Name, mobile number, email, date of birth |
| Identity and age verification (KYC) | Government ID documents, name, date of birth |
| Processing deposits and withdrawals | Payment account details (bank or e-wallet), transaction records |
| Account security and fraud prevention | IP address, device data, login history, OTP records |
| Platform operation and game delivery | Game activity, session data, device and browser information |
| Customer support | Account details, communication history |
| Responsible gaming monitoring | Gaming frequency, session length, spend patterns |
We do not use your personal data for unsolicited marketing beyond platform-related communications. We do not create advertising profiles based on your gaming behaviour or sell your data to third-party marketers.
3. When We Share Your Information
Bingo Plush does not sell personal data. We do share certain data with trusted parties in specific, limited circumstances:
- Payment processors: When you make a deposit or withdrawal, your transaction details are passed to the relevant Philippine payment service provider to complete the transaction. These providers are bound by their own data protection obligations.
- Identity verification services: KYC document checks may be processed through a third-party identity verification service to confirm document authenticity and match your submitted details.
- Game content providers: Game studios whose titles appear on Bingo Plush may receive anonymised gameplay data (such as bet amounts and results) for the purpose of game performance monitoring. These providers do not receive your personal identifying information.
- Legal and regulatory requirements: We may disclose information to authorities when required by applicable Philippine law, court order, or to protect the rights and safety of the platform and its users.
All third parties who receive personal data from Bingo Plush are required to handle that data securely and only for the specific purpose for which it was shared.
4. How Long We Keep Your Data
We retain personal data for as long as your account is active and for a reasonable period thereafter, in line with our operational and legal obligations. Specific retention considerations include:
- Account data: Retained while your account is active. If your account is closed, basic account records are kept for a period to support dispute resolution and comply with record-keeping obligations.
- Transaction records: Financial transaction history is retained for the period required by applicable financial record-keeping standards.
- KYC documents: Identity documents are retained only for as long as necessary for verification purposes and applicable legal requirements. Copies are not retained indefinitely after verification is complete.
- Game activity logs: Session and game data is kept for operational purposes including dispute resolution and responsible gaming monitoring.
When data is no longer needed and there is no legal reason to retain it, we delete or anonymise it in a secure manner.
5. Cookies and Tracking Technologies
Bingo Plush uses cookies and similar technologies to support the operation of the platform. These are small data files stored on your device that help us:
- Keep you logged in securely during your session
- Remember your preferences within the platform
- Monitor platform performance and identify technical issues
- Understand general usage patterns to improve the user experience
We use session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period to support features like remembered login state). We do not use advertising cookies or tracking pixels that send data to third-party ad networks.
You can manage cookie settings through your browser. Note that disabling certain cookies may affect how parts of the platform function, including login and session management.
6. Your Rights Over Your Personal Data
As a player on Bingo Plush, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]:
- Access: You may request a copy of the personal data we hold about you.
- Correction: If any information we hold is inaccurate or out of date, you can request that we correct it. Basic profile information can also be updated directly through your account settings.
- Deletion: You may request deletion of your personal data. Note that some data — particularly transaction history and KYC records — may need to be retained for legal and operational reasons even after account closure.
- Restriction: You can request that we limit how we process your data in certain circumstances — for example, while a dispute is being investigated.
- Objection: You may object to certain types of data processing. If you object to communications from Bingo Plush, you can manage notification preferences in your account settings.
We aim to respond to data rights requests within a reasonable timeframe. Requests that are clearly unfounded, repetitive, or disproportionate may be declined, but we will explain why if that is the case.
7. How We Protect Your Data
Bingo Plush takes data security seriously. We use a combination of technical and operational measures to protect the personal information we hold:
- SSL/TLS encryption for all data transmitted between your device and our servers
- Encrypted storage for sensitive account and payment information
- OTP-based authentication to prevent unauthorised account access
- Access controls that limit which staff can view personal data, on a need-to-know basis
- Regular security monitoring and vulnerability assessments of the platform
While we maintain strong security practices, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, never share your login credentials, and contact us immediately if you suspect your account has been compromised.
8. Under-Age Access
Bingo Plush is strictly for players aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. Age verification is a required step during account registration, and KYC checks are conducted to confirm eligibility.
If we become aware that personal data has been collected from a player who does not meet the minimum age requirement, we will take steps to close the account and delete the associated data promptly.
9. Contact Us About Privacy
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with our support team:
For general platform questions, you can also visit the FAQ page. For information about how we support responsible gaming practices, visit the Responsible Gaming section.