i Introduction
Welcome to Bingo Plush. These Terms & Conditions govern your use of the Bingo Plush platform, including all games, features, account functions, and payment services available at bingoplush.vu and through our mobile applications.
By registering an account or accessing any part of the platform — whether on desktop or mobile — you confirm that you have read these terms in full and that you agree to be bound by them. If you do not agree with any part of these terms, you should not use the platform.
These terms may be updated from time to time. When significant changes are made, we will notify registered players through their registered email or via an in-platform notice. Continued use of Bingo Plush after any update constitutes acceptance of the revised terms.
1 Eligibility and Age Requirement
To create and use a Bingo Plush account, you must meet all of the following requirements at all times:
- You are at least 21 years of age — the minimum legal age for online gaming participation in the Philippines.
- You are physically located in the Philippines at the time of accessing the platform.
- You are not a resident of any jurisdiction where online gaming is prohibited by applicable law.
- You are acting on your own behalf and not on behalf of any third party.
- You are not an employee, contractor, or immediate family member of an employee of Bingo Plush or any of its affiliated companies.
Bingo Plush reserves the right to request proof of age and identity at any time. Accounts that cannot be verified as meeting these requirements will be suspended pending investigation.
2 Account Registration and Responsibility
Each person is permitted to hold only one active account on Bingo Plush. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is strictly prohibited. If multiple accounts belonging to the same individual are detected, all accounts may be suspended and balances may be voided.
When registering, you must provide accurate and complete information. This includes your full legal name, a valid Philippine mobile number for OTP verification, and an active email address. You are responsible for keeping your account credentials — including your password — confidential. Do not share your login details with anyone else.
You are fully responsible for all activity that takes place on your account, whether or not you personally authorised it. If you believe your account has been accessed without your permission, contact Bingo Plush support immediately at [email protected].
3 Deposits, Payments, and Currency
All transactions on the Bingo Plush platform are conducted in Philippine Peso (PHP). There are no multi-currency options and no conversion is applied to deposits or withdrawals.
Deposits are made through your Bingo Plush wallet using supported payment channels, which may include Philippine online banking and local e-wallets. The available deposit methods are listed in the wallet section of your account. Payment methods and processing times may vary and are subject to change without prior notice.
- Minimum and maximum deposit amounts apply and are displayed at the time of transaction.
- Deposits must be made from payment accounts that are in your own name. Third-party deposits are not accepted.
- Cryptocurrency and credit cards are not accepted as deposit methods.
- Bingo Plush is not responsible for delays caused by third-party payment processors or banks.
The Bingo Plush wallet is for gaming purposes only. Deposited funds may not be used for any purpose other than participating in the platform's available games and services.
4 Withdrawals and KYC Verification
Withdrawals from your Bingo Plush account balance are subject to identity verification (KYC — Know Your Customer). You must submit valid government-issued Philippine identification before any withdrawal can be processed.
Accepted identification documents include:
- Philippine National ID (PhilSys)
- UMID card
- Philippine passport
- SSS, GSIS, or PRC identification cards
- Driver's licence issued by the LTO
Withdrawal requests are processed within the timeframes displayed in the withdrawal section of your account. Processing times may vary depending on the selected payment method and your bank or e-wallet provider. Bingo Plush does not guarantee same-day processing for all withdrawal requests.
Withdrawals are only paid to accounts or e-wallets registered in your own name. Bingo Plush reserves the right to request additional documentation before releasing any withdrawal.
5 Game Rules and Fair Play
By placing a bet or buying a game card on Bingo Plush, you confirm that you understand the rules of the game you are playing. Game rules are available within each game interface. It is your responsibility to review them before wagering.
All RNG (Random Number Generator) games on the platform — including slots, table games, and bingo rooms — use certified random number generation systems. Outcomes are entirely random and independent of any previous result. No strategy, pattern recognition, or external tool can influence the outcome of any game.
- Using automated bots, scripts, or any external software to interact with the platform is strictly prohibited.
- Any attempt to exploit game mechanics, software bugs, or platform errors for financial gain is a violation of these terms.
- Collusion between players in any multiplayer or community game format is prohibited.
- Bets placed in error are generally non-reversible once a round has begun. Contact support promptly if a technical error occurs.
Bingo Plush reserves the right to void any bet or game result where there is evidence of system abuse, technical error, or breach of fair play rules. All decisions made by Bingo Plush in relation to game disputes are final.
6 Bonuses and Promotional Offers
From time to time, Bingo Plush may offer bonuses, promotions, or rewards to registered players. Any such offers are governed by specific terms and conditions that will be communicated at the time the offer is made.
General conditions that apply to all promotions unless stated otherwise:
- Promotions are available to verified, eligible accounts only.
- Bonus funds and promotional rewards may be subject to wagering requirements before they can be withdrawn.
- Bingo Plush reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
- Only one promotion may be active at a time unless stated otherwise in the specific offer terms.
- Abuse of promotional offers — including but not limited to using multiple accounts to claim the same offer — will result in account action and forfeiture of any related funds.
No specific bonus amounts, cashback percentages, or promotional figures are guaranteed beyond what is explicitly communicated in an active, dated offer. Bingo Plush does not guarantee the ongoing availability of any promotion.
7 Responsible Gaming
Gaming should be an enjoyable activity, not a source of financial stress. Bingo Plush is committed to promoting responsible gaming across all player accounts.
By using the platform, you acknowledge and agree that:
- You are gaming for entertainment purposes and with funds you can afford to lose.
- Bingo Plush makes no guarantee of winnings or returns on any game or bet.
- You will not attempt to recoup losses by increasing bets or playing beyond your means.
- You will make use of account management tools — including session history and any available limit-setting features — to help stay in control of your gaming.
If you feel that gaming is becoming a problem for you or someone you know, please visit the Responsible Gaming page for guidance, self-assessment tools, and support resources.
8 Account Suspension and Closure
Bingo Plush reserves the right to suspend or permanently close any account, with or without prior notice, in the following circumstances:
- Providing false or misleading registration information
- Failure to pass identity or age verification when requested
- Breach of any section of these Terms & Conditions
- Suspected fraud, money laundering, or other illegal activity
- Use of bots, scripts, or automated tools on the platform
- Abuse of bonuses or promotional offers
- Account inactivity for an extended period, as defined in the platform's current policy
If your account is closed due to a breach of these terms, any remaining balance may be forfeited. If closure is due to inactivity or at your own request and your account is in good standing, any verified balance will be returned through the standard withdrawal process.
Players wishing to close their own account may contact support at [email protected]. Self-exclusion requests made through the Responsible Gaming page take effect as soon as they are processed.
9 Intellectual Property
All content on the Bingo Plush platform — including but not limited to the brand name, logo, game interfaces, graphics, text, and software — is the property of Bingo Plush or its licensed content providers. This content is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gaming purposes only. You may not reproduce, distribute, modify, publicly display, or create derivative works from any part of the platform without express written permission from Bingo Plush.
10 Limitation of Liability
Bingo Plush provides the platform on an "as available" basis. While we take reasonable steps to maintain platform availability and security, we do not guarantee uninterrupted or error-free service at all times.
To the fullest extent permitted by applicable law, Bingo Plush shall not be liable for any direct, indirect, incidental, or consequential losses arising from:
- Temporary platform unavailability or technical errors
- Delays in payment processing by third-party providers
- Unauthorised access to your account due to your failure to maintain credential security
- Decisions you make based on information displayed on the platform
- Any losses incurred as a result of gaming activity
Nothing in these terms excludes or limits liability for fraud, gross negligence, or any other liability that cannot be excluded by law.
11 Governing Law and Disputes
These Terms & Conditions are governed by and construed in accordance with applicable laws. Any dispute arising out of your use of the Bingo Plush platform should first be raised with our support team at [email protected]. We will make reasonable efforts to resolve disputes promptly and fairly.
If a dispute cannot be resolved through direct communication with our support team, both parties agree to pursue resolution through appropriate legal channels. Players in the Philippines may also refer to consumer protection avenues available under Philippine law.
All decisions made by Bingo Plush regarding gameplay outcomes, bonus eligibility, and account status are final and binding unless a technical error can be demonstrated.
12 Contact and Support
If you have any questions about these Terms & Conditions or any other aspect of the Bingo Plush platform, please reach out to our support team:
For platform-related guidance including responsible gaming tools, account management, and game information, visit the FAQ page or the Responsible Gaming section.